Privacy Policy

Last Updated: 27/06/2025

This Privacy Policy explains how Your Liverpool Stay Limited ("we", "our", or "us") collects, uses, stores, and protects your personal information when you visit our website or use our services.

1. Who We Are

Your Liverpool Stay Limited
Company Number: 10398547
Registered Address: 1 Childwall Priory Road, Liverpool, Merseyside, L16 7PA
Email: info@yourliverpoolstay.com
Phone: 0151 737 2438

2. What Information We Collect

We may collect the following personal data when you use our website, make a booking, or contact us:

• Full name
• Email address
• Phone number
• Home address (if provided during booking)
• Payment details (processed securely via third-party platforms)
• IP address and device/browser information
• Cookies and usage data

3. How We Use Your Information

We use your personal information to:

• Manage and confirm bookings
• Communicate with you about your stay or enquiry
• Respond to your questions and requests
• Improve our website and services
• Comply with legal obligations
• Send you occasional updates or offers (with your consent)

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

• Contractual necessity – to fulfil bookings or services requested
• Consent – where you opt in to marketing communications
• Legal obligation – to comply with applicable laws
• Legitimate interest – to manage our business effectively and securely

5. Cookies

We use cookies to improve your experience on our site, track usage, and help with analytics.

You can control cookies through your browser settings. For more detail, see our Cookie Policy section.

6. Data Retention

We retain your data only for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

7. Sharing Your Data

We never sell your data. We may share it with trusted third parties who help us deliver our services, such as:

• Booking platforms (e.g., Airbnb, Booking.com)
• Payment processors
• IT and website support providers
• Legal or regulatory authorities (if required)

All third parties are contractually required to keep your data secure.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct or update any inaccurate information
• Request deletion of your data (where legally possible)
• Object to or restrict certain types of processing
• Withdraw consent at any time (for marketing emails)
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at info@yourliverpoolstay.com.

9. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of revision.